Why Choose Us
We’re valued by our clientele because we:

  • Reduce the number of settlement “cash outs” and
    product replacements, reducing your overall cost
    of settlement.
  • Successfully repair many items deemed
    “unrepairable” by some other repair firms, resulting
    in happier shippers and an overall reduced cost of
    your settlement.
  • Identify a higher percentage of non-transit related
    claims, negating the need for settlement or costs
    from fraudulently claimed and non-transit
    damages.
  • Virtually eliminate dissatisfied shippers with
    quality work and service.
  • Stay in constant contact with both the shipper
    and the adjusters with frequent status updates.
    We leave an outstanding lasting impression
    on the shipper, leading to repeat business for
    your van line!!

The difference is our proven claims process for
independent third party inspection and repairs of transit
damages:

  • Fax or email us your authorization and claims
    form.
  • Receive rapid email acknowledgement that your
    claim request has been received and is being
    scheduled. We keep constant communication
    with the adjusters, alleviating your worries about
    the progress of your claim.
  • We contact the shipper within 24 hours of our
    receipt of your request to schedule an inspection
    and/or authorized repairs, if any.
  • Once an appointment time has been scheduled,
    you are e-mailed a confirmation, along with the
    date and time of the appointment and any other
    pertinent information.
  • Within 24 hours of the initial inspection, you will
    be e-mailed the completed inspection report,
    including photographs. You receive frequent email
    updates during the repair process documenting
    contacts made with shipper, deliveries and repair
    status.
  • Finally, after we’ve completed repairs and returned
    repaired items to the shipper, you will be e-mailed
    a line item invoice, a second report if necessary (if
    any significant changes occur from the preliminary
    findings) and a repair release signed by the
    shipper indicating that they have accepted delivery
    and repairs and are satisfied with the work
    performed.

Want to learn more? Contact Us to get a sample report
or get more information on our claims process.
Copyright (c) 2007 Jeff Johnson Restorations & Designs.
All Rights Reserved.
“Thank you for your consistent, high
quality service on both inspections and
repairs. Your response is always quick and
updates are timely and explicit. Our
transferees have told us how delightfully
satisfied they are with your work!”
Vicki Kost
New World Van Lines
"As an adjuster your
reports are
AWESOME!!!!   If all
inspections were
completed in this
manner it would
make my job easier
and more efficient.

Again, thanks for the
detailed report!"

     -Kim L.
     Claims Adjuster
Thanks again Jeff
for the excellent
repair job.  

Dave McGrath
"I wish we had
more vendors who
could examine,
determine, and
repair like that.  
Half of them can’t
even use a digital
camera.  Keep up
the good work!!"

Autumn  P .
Claims Adjuster